• Full Time
  • Clinton Township, MI
  • Industry: Service
  • PMTC#: 76331998
  • September 28, 2022

Website Macomb County


As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

DEPARTMENT:  Community Mental Health

HIRING AUTHORITY:   Chief Executive Officer

FLSA STATUS:  Non-exempt

EMPLOYMENT RELATIONSHIP:  Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME:  Full-time position (37.5 hours per week). The starting time for this position is 8:30 a.m.


Under direction, facilitates the adjudication of due process requests received by Macomb County Community Mental Health (MCCMH). Is responsible for system navigation for stakeholders’ related local appeals, grievances and Medicaid Fair Hearings. Provides advocacy services to Macomb County residents seeking to receive or currently receiving services. Acts as liaison to various advocacy organizations and consumer groups in the community.



Facilitates the completion of local appeals and grievances that are requested by persons served and/or their guardian/representative.

Advises consumers and the community on relevant MCCMH regulations and procedures.

Facilitates the sharing of information among various parties involved in a local appeal and/or grievance.

Completes file maintenance for audit purposes and participates in audits related to local appeals and grievances.

Provides on-call coverage to receive and evaluate requests for expedited appeals.

Maintains an accurate record of appeals in a manner that is accessible to appropriate parties.

Manages pool of individuals qualified to make appeal decisions that involve clinical issues.

Provides technical assistance and training to stakeholders on due process matters.

Prepares and provides narrative and statistical reports.

Act as staff liaison to the MCCMH Citizens Advisory Council, including recommending candidates, meeting coordination, maintaining minutes, recommending members for agency projects, and providing support to members.

Performs other duties as assigned.



Required Education and Experience

  • Bachelor’s Degree in Human Services, Social Work, Psychology, Nursing, Education, or a related field from an accredited college or university
  • Two (2) years of experience in a community mental health agency working with the public and stakeholders

Preferred Education and Experience

  • Master’s Degree in Human Services, Social Work, Psychology, Nursing, Education, or related field from an accredited college or university
  • One (1) year in customer service
  • Experience with local appeals and grievances
  • Two (2) years of experience working with Quality Improvement processes and techniques in a mental health program

Required Licenses or Certifications

  • Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines
  • Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel


Knowledge of:

  • Knowledge of applicable computer applications
  • Modern office procedures, methods and computer equipment
  • MCCMH polices, rules, regulations, codes and procedures
  • Michigan Mental Health Code

Skill in:

  • Using good professional judgment for the welfare and safety of consumers
  • Providing excellent customer service
  • Performing a variety of duties, often changing from one task to another
  • Managing timelines and project deadlines

Ability to:

  • Collaborative:  Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
  • Accountable:  Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
  • Respectful:  Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
  • Work in an environment which embraces the county’s Dignity campaign
  • Effectively speak, write, and understand the English
  • Effectively speak, write, and understand a language other than English is preferred
  • Understand and carry out oral and/or written instructions
  • Accurately organize and maintain paper documents and electronic files
  • Maintain the confidentiality of information
  • Work independently


Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

GRANT OR EXTERNALLY FUNDED POSITION –This position will continue only if sufficient grant or external funds are provided.

To learn more about Macomb County Community Mental Health visit MCCMH


To Apply

To apply, please submit your application online at https://www.governmentjobs.com/careers/macomb/jobs/3723344/due-process-coordinator?pagetype=jobOpportunitiesJobs

Tagged as: CMH, community service, coordinator, due process, mental health